by Cherley

A Letter From Cherley Brand Team

Dear Cherley fans:

Hello! First of all, we want to express our sincerest apologies to you. Recently, we found that a batch of skirts had quality problems, resulting in some customers receiving products that did not meet our standards. We are deeply sorry, and we also appreciate your understanding and support.

We know that this incident has caused a lot of damage to your trust and expectations. We also saw some rumors and misunderstandings on the Internet, for which we want to make the following clarifications:

  • We have contacted the Internet celebrities as soon as possible, and refunded and apologized to them. We respect their work and influence very much, and hope that they can continue to support our brand.
  • We have also completed the return and exchange of the affected customers, and compensated them for a certain amount of money. We value every customer’s shopping experience and satisfaction very much, and hope that they can forgive our mistakes.

After discovering this problem, we immediately took a series of measures to prevent similar situations from happening again:

  • We set up a special handling team, which conducted a comprehensive investigation of the incident, and was responsible for implementing the follow-up measures. We will deal with the relevant responsible persons seriously, and announce the investigation results and handling plan to the public.
  • We recalled the batch of problematic dresses and destroyed them thoroughly. We guarantee that there will be no problem batches on the shelves again in the future.
  • We optimized the existing warehouse management system and quality inspection process, and strengthened the inspection and supervision of each product. We guarantee that every product shipped meets our quality standards and customer expectations.
  • We strictly reviewed the qualifications of the suppliers, and eliminated the second cooperation with the suppliers who provided the problem batches. We guarantee that we only choose the best quality raw materials and the most reliable partners to provide you with the best quality products.

We are well aware that this incident has brought you inconvenience and trouble, and also caused damage to our brand reputation. We sincerely apologize to you, and also sincerely thank you for your tolerance and trust. We hope that you can continue to believe and support us, and we will also work hard to provide you with the best shopping experience and the best product quality.

To express our sincerity, we have applied for a special order benefit. Use this coupon code to place an order, and you will get a mystery blind box of a piece of clothing from our site for free. This is a small surprise we have prepared for you, and we hope you like it.

Coupon code: THANKS

Expiration date: January 31, 2024

Thank you again for your understanding and support, and we look forward to seeing you next time!

Cherley brand team


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